Launch draft
Legal pages are launch drafts pending Portuguese professional approval.
Section 1
A complaint should identify the service, reference and concern without sending unnecessary sensitive records.
Section 2
The final policy must name the monitored address, response stages, responsible person and applicable consumer dispute-resolution entity.
Section 3
The electronic Livro de Reclamações link and legally required provider details must be configured before launch.
Contact and review
Company identity, contacts, commercial policy and applicable bodies must be configured before launch.